Field notes on shipping AI automations, integrating systems, and measuring the wins.
Follow along for practical takes on automation, ROI modeling, and how to launch AI copilots without drama.
Most small businesses want the benefits of AI, but three invisible blockers keep slowing them down. Here are the real reasons and how to fix them without buying more software.
Read the articleTwo top business schools reached opposite conclusions about AI ROI. MIT’s 95% “failure” rate reflects a two-month, P&L-only definition of success, while Wharton’s 75% “success” rate captures real, measurable improvement in operations and morale. The truth lies in between: AI wins when businesses define clear KPIs, set realistic timelines, and focus on adoption as much as algorithms.
Read the articleMost people are barely scratching the surface of what ChatGPT can do, especially with its reasoning and Pro models. This post breaks down how to tap into those deeper capabilities to save hours of work, automate research, and reclaim your time, plus details on an upcoming free “Intro to AI” class hosted by MDO and the West Richland Chamber.
Read the articleCustomers expect speed, availability, and language access. Duetta by MDO delivers all three through real-time bilingual phone translation and smart front door automation, without adding staff.
Read the articleScale without hiring: remove operational friction with automation and Duetta to increase capacity, reduce overtime, and keep employees focused on high-value work.
Read the articleAI helps small businesses boost profit by cutting wasted time, reducing overtime, and freeing teams to focus on the work that actually drives revenue.
Read the articleModern automation goes far beyond invoices. AI now handles scheduling, emails, documents, and data cleanup so you can focus on running your business.
Read the articleAI helps small businesses in three key ways: automation, customer service, and decision support.
Read the articleSmall business owners don’t need to work 60-hour weeks. Smart automation can eliminate repetitive tasks, cut overtime, and give you more time for growth or family.
Read the articleAI is no longer just for big companies. Here are 10 things every small business owner should know to save time, cut costs, and stay competitive.
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